RailTel Vigilance Portal

About Vigilance

Vigilance administration is a fundamental and vital function of the management. RailTel Vigilance department has been set up with an objective to maintain ethical standards in the organisation by improving transparency, systems and procedures. The Vigilance department consistently works towards developing an ecosystem for employees to work with devotion and integrity in a transparent and impartial manner ensuring better services to all the external stakeholders of the organisation. The Vigilance department is based out of the Corporate office and presently headed by a Full-Time Chief Vigilance Officer supported by team of vigilance executives. The CVO as head of Vigilance acts as an advisor to the Chief Executive (i.e. CMD) for all vigilance related matters. CVO is also responsible to provide coordination to outside agencies like Central Vigilance Commission (CVC), Railway Board Vigilance, Central Bureau of Investigation (CBI) and other such agencies. The major functions of the department include:-

• Preventive Vigilance
• Punitive Vigilance
• System & Procedure improvements
• Co-ordination with CVC, Railway Board Vigilance, CBI and other agencies
• Vigilance clearance for employees
• Vigilance Awareness Training & Programmes

How To Lodge Your Complaint

Steps For Lodging Online Complaint

1. User will be sent a One Time Password (OTP) to the mobile number of the user for login to initiate registration process

2. The user who wants to submit a complaint shall register him/herself as a user giving the required details before lodging his/her complaint.

3. User will be sent a One Time Password (OTP) to the mobile number of the user provided by the user during registration process.

4. After successful login, the User can lodge a complaint as required.

RailTel Vigilance Contact Details

Office Address:-
RailTel Corporation of India Ltd., Plate-A, Floor 6th, Office Block-2,
East Kidwai Nagar, New Delhi - 110023
Telephone: +91 11 22900600
Fax: +91 11 22900699

Important Links:-

Central Vigilance Commission Website

Indian Railways Vigilance

Integrity Pledge

The complainant is expected to mention their name, correspondence address and contact details properly for verification.
The complainant should be quick to respond to the verification / confirmation being sought from them
The complainant must go through the complaint handling policy of the organization, which is available on its website www.railtelindia.com, so that only those complaints are lodged which are specific and where adequate evidence is enclosed so that it can indicate a substantive vigilance angle prima-facie.
The complainant should mention about the various specific issues one by one in a coherent manner so that any person of normal prudence can understand these issues unambiguously.
The complainant is expected to mention their name, correspondence address and contact details properly for verification.
The complainant should lodge complaint regarding only those issues having vigilance angle which are not part of any litigation in any courts, tribunals, etc., i.e. the matter should not be sub-judice.

The complaint lodged should not be malicious, vexatious or frivolous; are based on verifiable facts and pertain to the Organization’s jurisdiction. The complaint lodged should be genuine. In appropriate cases of misuse of the provision with a malafide to harass or harm an innocent employee, necessary action could be taken against such complainants.
The complaint should not be anonymous or pseudonymous.
The complaint should not be biased or based on any personal grievances, not having any vigilance angle as such.
The complainant is advised not to raise same/repeated issues in complaints which may already have been raised.

RailTel Vigilance Portal

About Vigilance

How To Lodge Your Complaint

RailTel Vigilance Contact Details

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